Managing New Hires, by BENEDICT KARIUKI

Posted in Human Resource

The time taken by a new hire to start delivering results in an organization has different timelines depending on whether it's an experienced executive hire, an industry changer, new graduate recruit, or an intern.

More time will be required especially if the new hire is moving from one industry to a different industry. As an example, a sales specialist moving from selling agricultural inputs to selling online services would require additional time to learn the new industry. A new graduate, on the other hand, needs to not only learn the industry, but also how to work in an office setting and interact at a professional level.

How should a manager deal with new employees and the time to onboard or gain desired performance?

Customer Experience & Innovation, by MAUREEN ODERA

Posted in Customer Service

Before Innovation

A logical starting point in the process of innovation is to understand your customers' problems. Problems which you cannot rely on your customers to tell you unless you ask them. Even then, the information collected from customer feedback is only as useful as the questions you ask. After conducting surveys amongst your clientele, feedback received often merely relays customer attitudes towards their experiences with current products or services. The results display if your customers like what you are already offering but not quite what they need. Notions are based on past and not future experiences. The customer describes what he or she knows and not what they need if your do not seek their pain points and look for solutions along their life experience.